Returns & Exchanges – Jewelvinee
Thank you for choosing Jewelvinee. We take pride in delivering high-quality jewelry that meets your expectations. This Return & Refund Policy outlines the process for returning or exchanging purchased items.
1. Change of Mind
We do not accept returns or refunds for a change of mind or if you no longer want the product. Please review your order carefully before making a purchase.
2. Damaged or Defective Products
If your order arrives damaged or defective, you may request a replacement within 7 days of receiving it.
Steps to Initiate a Return:
🔹 2.1 Contact Customer Support
Email us at jewelvinee@gmail.com or message us on Instagram within 7 days of delivery.
Provide your name, order number, and an unboxing video clearly showing the damage or defect.
🔹 2.2 Return Authorization
Our team will evaluate your request and provide a return authorization if applicable.
🔹 2.3 Replacement or Refund
Once we receive and inspect the damaged product, we will send a replacement.
If the same item is unavailable, we will process a refund instead of store credit within 3-7 days.
3. Non-Eligible Returns
The following items cannot be returned or refunded:
✅ Products damaged due to misuse, negligence, or improper care.
✅ Customized or personalized jewelry.
✅ Items purchased during a sale period.
✅ Free products offered during promotions.
📞 Need Assistance?
For any queries, contact us at +91 96640-20939 or email jewelvinee@gmail.com. We’re happy to help!
